1 hub settings looks like: “SYNC Timing Synchronization failure - Loss of Sync;CM-MAC= ;CMTS-MAC=**:23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1. 1;CM-VER=3. But these RCS partial service messages are getting bad. RCS Partial Service;CM-MAC=removed;CMTS-MAC=removed;CM. My broadband drops out very regularly. In the Hub (acting as Modem) logs I have a number of entries (at odd times) referring to "RCS Partial Service Error", "No Ranging Response received" and "SYNC Timing Synchronization failure". . 01-0. 2nd engineer provided me with a replacement hub 3. Hello in despair. Hi, long term VM customer, first time poster. 06-05-2023 15:21 - edited 06-05-2023 15:37. Loads of post RS errors when they should be zero. Would it be possible to look into this for me, thanks. Hello I have been having multiple disconnections lately with Virgin media. Hi, I have recently (christmas week) upgraded my hub 1 to a hub 3 and since this change my internet seems to drop out randomly for no reason what so ever, I'll be in the middle of something on WoW and my connection just drops out of nowhere and my ping skyrockets and then is disconnects me from the game completely, but onmly for around. Fine for streaming services with caching, useless for Teams meetings, Skype calls, and working from home. After monitoring my connection for the past 24hours i'm seeing a lot of downstream pre/post RS errors,. How to get stats from a VM hub (no need to logon to the hub) Open a web browser and go to 192. Note: in the event of a power. 2: Your broadband connection is working. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. Options. Cheers. 168. Here are the Hub3's stats (Sorry about the awful formatting): Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel IDRecently moved into a new build, there's not a lot of people living in the houses on my street yet. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 387000000 -2. 9 40 256 qam 3 4 163000000 6. After checking everything again, the engineer concluded that we need to change the cable going to the house. 3 33 256 qam 19 2 139000000 -15. 1. I have Comcast :facepalm: (Verizon FiOS not in my market ) I just moved, to a newer mobile home in the park i was living in, never had a problem with them. In the space of 30 mins since my last messge we're now at Thousands of Post RS Errors Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 40. CM restarted itself while I was at home during the day on Tuesday 8th. Joining in. Virgin media says everything is fine on their end. . 05-09-2022 23:20 - edited 05-09-2022 23:24. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. We would like to show you a description here but the site won’t allow us. VM Support will see the signal to your Hub needs fixing. Yes I am still having the issue every 30mins, I want to mention the Virgin Media plan is under a different name just incase I dont show up on your systems that is why, however, that BQM I sent. Constant packet loss of around 10 percent and low speeds. So this problem began taking place last week. As per the title, for the last few weeks I've been having intermittent connection issues and its starting to take it's toll. After 3 consecutive days of full service outage and after being notified of this, VM are to have 30 days to repair issue and if failing to do so, I can leave without penalty. 1 router mode or 192. I was hoping someone could shed some light on what is going on, we seem to be getting lots of POST RS errors and the occassional timeout. Re: SYNC Timing Synchronization failure - Loss of Sync & RCS Partial Service. 0 hub seems also to have very low range since I get only about 20 Mbps on. Open the Downstream tab. Mostly affecting WiFi, though the ethernet connected TV also quite often. i have rebooted all the kit. This immediately improved my systems reliability. Hello, I'm getting terrible ping spikes and multiple errors in the log. - 4768403I always check the Virgin Media service status but there are never any outages in our area at the time. on 23-06-2020 07:01. My hub says generally says that there is nothing wrong, I reset the hub and its fine for a while, sometimes a day or two, sometimes an hour or two, sometimes a minute or two. Recently had Virgin Media installed and since day of installation have been facing multiple drop outs throughout the day. 0. Options. Copy the text in the Direct Link box, beware, there may be more text than you can see. Sometimes it'll go off and come on straight away sometimes it'll take 10/15mins for the WiFi to return and it won't last much longer before the cycle continues. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Tudor. Serious Internet Issues. by 12:00, no-one had turned up and I had not received any communication from Virgin Media. During these days I can't reliably use streaming media or anything that relies on a stable connection. The engineer said the readings on the router had a problem and determined the issue. . I need to look at new options as its effecting my work with currently working from home. Hi, I've been having severe issues with my Internet, a mod on this forum called Ilyas_Y helped me out with an engineer visit (thanks), this was on Thursday 6th October. And had one rcs partial service . 168. Then the other problem is taking forever to log into the hub and when I run a test within the hub my connection drops out completely. . Or dial 611 from your Virgin Plus phone. 4 40 256 qam 5 6 1. Recently upgraded from a m250 broadband with a hub 3 to gig1 fibre and hub 5 after having some latency issues when gaming, overall the latency has improved but am still having the odd spike causing connection interrupts and disconnects. There are none in my area. Call the service status line (0800 5610061) to see if there is a fault in your area. Business, Economics, and Finance. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. I’ve either got a good service or no service. The cables are new (installed 4 days ago) and relatively short. It is happening several times a day, and is not related to any particular time or internet activity (just random). I always check the Virgin Media service status but there are never any outages in our area at the time. 35 Mbps, 16 Mbps, 22 Mbps, 55 Mbps, 83 Mbps, 185 Mbps, 223 Mbps, and what i should be getting - 277 Mbps. Internet goes out for hours more or less in the evenings. . We would like to show you a description here but the site won’t allow us. Hi Since the start of the year (at least) I have been getting intermittent connection loss on ALL devices. mdc999. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Hub wifi light wireless flickeringHello! I got Virgin Media this month. Hi, been having some high latency and packet loss for the past few weeks out of nowhere and its been alot worse since the national outage. I set up a BQM last night and the results are unsurprising. It’s not just the actual internet connection - the wifi network itself vanishes from my availab. No Ranging Response received - T3 time-out; 12/12/2022 15:44:40. 2 weeks ago. I have a hub 3. 1. on 04-05-2023 11:40. Hey all, This post is going to be a bit in detail with my issue, but I want to be able to get insight on what to tell spectrum support of my issues and not just have a tech come out here and replace my modem like they have 2 times already. However my WIFI and Ethernet both disconnect constantly. 100. 1;CM. Last couple of days my BQM from Thinkbroadband looks awful and seeing drops and disconnects both on work VPN and also when gaming. 1. All in all it's sadly getting quite common recently as the service has all gone to pot. . . Etherne. The primary place to report faults is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Service status says - 5129553Hello there. SpeedI have power cycled the Hub, and run it with and without the attenuator. Model: Deco X55. SpeedThanks. Seeing RCS Partial Service and SYNC Timing Synchronization failures every few minutes. 0 Cable Modem. We would like to show you a description here but the site won’t allow us. Thanks for the reply. Unfortunately, they are back. Ever since then, I've had repeated issues with the broadband dropping / becoming non. When looking at the stats the stats there were a lot of Post RS errors on the channels (minimum 900. RCS Partial Service;CM-MAC=XXCMTS-MAC=XX-QOS=1. . Ranging from 4 maps to 45 mbps. - wired I have made sure all connections are finger tight. I am making this post to help me converse with support agents. We would like to show you a description here but the site won’t allow us. 168. Call this in as a fault, the engineer is required either to fix the local service or to sort out your line. 0's logs today, and saw constant "SYNC Timing Synchronization failures/RCS Partial Service" errors. So I'm one month into being a Virgin customer, speeds are amazing compared to my previous supply but my connection is definitely not consistent. It seems to disappear sporadically through the day, some evenings it's a matter of every 15 minutes which gets tedious very fast ! I'm not an expert with these numbers. Checked the green box . In response to Bill_Carson. Takes forever to log into hub and run a test connection drops out on everything. I finally got a VM engineer to visit last - 4700236Re: Lost MDD Timeout & RCS Partial Service. 0. 1. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. I've checked the router logs and it's showing constant warning and critical messages. Click on the “> Check router status” button. 168. Our broadband in this area has never been stellar, with at least 6 technician visits, 2 hub replacements, exterior cables relaid, attenuators added and removed, cabinet connection reshuffle, etc. i called and went through the motions of. Time Priority Description Mon Sep 21 09:17:06 2020Hi John, Thank you for your detailed reply. 3 3669 6203 5 Locked 40. The reason I originally thought it was a Ubiquiti issue is that I was initially seeing the UDR report high latency and high packet loss at times and it was showing a disconnect from the ISP when there was no corresponding entry in the Hub 3 logs. Ok, so for at least the past day or 2, I have been having severe internet issues. Been having issues with my Internet for 4 weeks now. But I’ve - 5063990Thanks for coming back to me over private message @joehowe789. My internet drops out multiple times a day (both wired and wireless) and I have tried going through VM - 4986556RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1. 331000000. and this happen intermittently. 100. It monitors your connection 24/7 and provides diagnosis of any. . Hi, ever since this Monday I've been having constant internet dropouts, and had a look at the Hub 3. Would it be possible to look into this for me, thanks. A guy came round, drilled holes etc and web/tv/phone all up and running same day. No reported faults in my post code. Ok, so for at least the past day or 2, I have been having severe internet issues. From what I can tell, this is accompanied by packet loss and high ping, with the router status displaying "SYNC Timing Synchronization failure" and "RCS Partial Service" messages whenever it happens. We have on-going issues since beginning of November 2022 which, coincidentally, was when we had our Volt speed upgrade to 125Mbs from 100Mbs. For whatever reason Virgin have made it extreamly difficult to speak to a human being, and one who can actually help or to book out an engineer. i have rebooted all the kit. Hi worsley, We hope you're well. Whilst it's off, do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. . I’m on a hub 3. Open a web browser and go to 192. Service interruption for a 3rd night in a row. Hi folks. 100. called VM and the automated system said they needed to send a signal to the kit, did. I've got an Asus mesh router to which all my devices are connected (my laptop and son's Xbox) are hardwired through a switch. Firmware Version: 1. 1;CM-VER=3. and tells you of more local issues and fix estimates, down to street cab/ postcode level. " "RCS Partial Se. The 3. Constant modem reboots, "Lost MDD Timeout" and "RCS Partial Service" on SB6190 - details in the post. RCS Partial Service;CM-MAC=4**:23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1. I'll triple-check my coax connections but I'm pretty sure they're fine. Joining in. called VM and the automated system said they needed to send a signal to the kit, did. and this happen intermittently. I called up Virgin support line who paid no attention to. I have looked through the logs and have seen thousands of Pre and Post RS errors. SYNC Timing Synchronization failure - Loss of Sync and RCS Partial Service;CM-MAC. The VirginMedia site which checks for your internet tells me to check back in 24 hours, but it's been going on for the whole week. 3/4) Google/Open DNS -> internet check - more dropouts when Modem looses connection to internet. Daily Intermittent Disconnects. on 24-01-2023 16:31. We custom make partials in house in our state of the art 10,000. 8 minutes ago. The information I’ve read about it. ARRIS SURFboard SB6190 DOCSIS 3. on 24-08-2022 11:48. 0 which is operating in 'modem mode'. The service status page says broadband is fine, but I've been getting intermittent drop outs of internet for the last two days, also the broadband speed average is trending noticeably down for the last week. The VirginMedia site which checks for your internet tells me to check back in 24 hours, but it's been going on for the whole week. 7 34 256 qam 16 8 267000000 -7. Internet Still Randomly Disconnecting After Engineer Visit. I am experiencing slow internet usually in the afternoon and evening, I can barely load images or videos. net using a wired connection. 0's logs today, and saw constant "SYNC Timing Synchronization failures/RCS Partial Service" errors. My internet was working perfectly fine - 4891147By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. critical. As per the title, for the last few weeks I've been having intermittent connection issues and its starting to take it's toll. on 04-01-2023 19:43. First two months: Absolutely fine, no issue with the service Third month: Latency, high ping and jitters. Had some occasional packet loss during peak times but today the Hub 3 appears to be rebooting at random times. HHI114. DO I need an engineer? 3 weeks ago - last edited 3 weeks ago by Corey_C. 0; The T3, T4 and RCS partial service messages come from the Hub telling you it has lost connection over the Virgin Media wires to the other end over the cable TV coax network. I called the service team and was told to "let it settle", as if I was baking a cake. Here are some up to date stats from the Hub3, getting loads of Rs errors in the dow. Volt M250 with a Hub 3 in modem mode using an Asus RT-AC86U router. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. Well I think I'm done I've done all the m&m steps and installed freshjr qos script which made me feel like a hacker and my undf prio is 2 so I think its working, Qos has been set up to. . 16 posts · Joined 2012. critical. not sure when this new policy come up and the guy , the way he mentioned that felt lik. 0 RCS Partial Service/SYNC Timing Synchronization failure. My internet connection drops almost every day. Patiently looking forward to a FTTP choice in my area. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Synchronisation failure is where the hub can't maintain a lock on one or more of the 28 channels it uses to connect with the gear in the street cabinet. Hey DocMN, thank you for reaching out again and I am glad we have managed to get this resolved for you. In terms of the modem’s event log, when there are problems, there will be frequent/recent “RCS Partial Service” and “Started Unicast Maintenance Ranging - No Response received - T3 time-out” messages. 3 weeks ago. Tuesday, January 18th, 2022 8:38 PM Closed Hi uncorrectables, RCS Partial Service, and Sync Timing Synchronization failures I've had this issue before and technicians replaced the dropline from the street, and the coax inside the house to no avail. Then sometimes it will just cut off completely and takes about 10mins too come back on. I've reset the modem and unplugged/replugged the cables. The statuses listed show the connection state of the cable modem. This only started about a week ago. The upstream stats aren't great and the 23. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I am making this post to make my conversations with the support agents easier. I've done the usual - reboot hub, check coax connections etc. 00 84000700 RCS Partial Service;CM-MAC=;CMTS. . net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. They died. Hi for weeks been having packet loss and problems with the upstream qam where one of the channels is stuck on 16qam and won't change, - 5369032Consistent Packet Loss. and also a lot of errors saying "RCS Partial Service" (i will post the logs below so you can see)There is nothing you need to do at your side @Trundlore, the power levels are still showing out of spec and looks as if they might be slowly rising from what you have posted on the community as I can see a few over 10dBmV. Hi Community, I've been having issues recently with "No Ranging Response received - T3 time-out" '. 1 router mode or 192. . checked that there is no issue in our local area and the other checks via. Joining in. Adding up/downstream channel stats. Wireless is about 260 Down and 26 Up in the same room. Have a lot of SYNC Timing Synchronisation Failures turn up in my logs with the Internet basically stopping every 5-10 minutes and then recovering. 0 is normal. 0; 0 Kudos Reply. 0 in modem mode. 168. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Since Friday everything had been working as expected, Hub 3 in modem mode, and RT-AX88U in Automatic IP. Hi, I’m on the VM200 package and trying to use ZScaler as part of my employers software. Hey Folks. I am including the logs as well as the BBM stats. I contacted them through complaints, they responded a. Solved: Hello, hoping someone can point me in the right direction before I try to get into contact with Virgin, I'd like to avoid a support - 5406882SYNC Timing Synchronization failure - Loss of Sync - yes me too! el_flandro. Tuning in. 21-09-2022 00:09 - edited 21-09-2022 00:14. Nightly dropouts, WiFi and Ethernet, Hub 3. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel IDHi, I have the 350mbps package using it with a hub 3 currently. 04-08-2023 16:37 - edited 04-08-2023 16:40. I contacted Vir. Click on the “Upstream” tab, copy the text and paste into your reply. Arris SB6190 randomly restars. For the last two weeks or so, I've been experiencing packet loss and latency issues. Unplugging doesn't help and neither does a hard reset on the router. Partial dentures are a great option for those people looking to fill and gaps in their smile. 3 consecutive days of full service outage. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Removed all pods and then - in turn - tried each pod on its own within 6 feet of the hub. 3 Virgin Radio Victoria (CHBE-FM) delivers music,. To just to keep you updated we have now been advised there is a reported area fault in your area. Hi Tergoak, Thank you for reaching out to us via our community, sorry to see you are facing packet loss and high ping, I have been abler to locate your account with the details we have for you, there is currently a congestion issue in your area, this has been going on since 11/11/21 and the estimated fix time is 25/01/21 @ 15:00, apologies for any. 2 32 256 qam 15 7 259000000 -8. Itermittently all devices will be disconnected with no internet and after a short while will reconnect. D-Link DIR-3060. Hi . I look to be having the same issues as others with Time Synchronization failures. There is an orange light on the Hub3 but our broadband connection disappears and we lose inter. ^Martin. 3 40 256 qam 4 5 171000000 6. Usually while checking Hub logs quickly I can notice a clear connection between Downstream Channels power drops and RCS errors appearing, however signal then gets back to normal until next outage. Networking and WiFi. Hardware Version: V1. Click on the “> Check router status” button. Thanks so much for your private message and confirming your address, I have now booked you a visit for the serviceissue – you can check the date and time via your online account here If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message. Solved: 15 or more of these messages on the router log in the last few hours tonight. Tudor. . This is extremely aggravating especially when doing things that require constant use of decent. Click on the “> Check router status” button. We have been having problems since we started virgin in march. This makes work from home almost impossible, and my leisure time is. Then switch the Hub back on and leave ~5 minutes. The connection from the outside service is a straight run of coax. Yes, status checking works the same way in modem mode: Pull up the log in page for the hub. Getting a disconnect every few mins, tried to start a chat with VM but no response at all. Outside Canada +1-416-348-1892 This call is free from your Virgin Plus phone. Thanks Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 138750000 5 37 256 qam 1 2 146750000 2. 0 (had it for about 7 years) and i encountered an issue where the wifi networks would randomly vanish maybe once a day (even though connection via ethernet is fine) and i would have to restart the Hub to get the wifi networks to show again. Tried the service status on the virgin media website (it says we can't see any issues affecting your zone, but if I go into broadband and test hub it says "looks like there are issues in your postcode affecting. . Hello, I recently got connected with Virgin Media broadband. Current VM broadband only customer. Yet my internet is still dropping. Hi, As the title says my internet keeps on disconnecting for around 20-30 seconds and then will reconnect. Still having the same issues. High Post RS errors, no ranging response. I had very similar problems when I first got my Virgin Box a year ago and those problems got thankfully fixed. . THINKBROADBAND Live: would like to show you a description here but the site won’t allow us. 8 5120 64 qam 4 3 43100000 37. . Virgin Media CommunityAs well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. 72. I am a gamer and cannot play anything as I keep getting disconnected and it is impossible to enjoy a film. 100. 1. This all started happening approx. Upstream power levels too high and a huge amount of errors, you probably need a technician’s visit. Also check that the internal wiring is ok with no kinking or chaffing, check tomorrow that all looks good with the outside cabling and wall box (no “staples, etc. I'm getting to the end of my rope with the tech service support I have so far received. 168. You may need to be the first to report this fault. still getting the same issue. Been having connection Issues for about 6 Months now. #1 · Jul 15, 2012. So for the last couple of months, the internet has been awful. VM will not dispatch any technicians while an area fault exists. Rebooted the hub3, switched cables, removed devices etc still the same issue. I used to run our Hub 2 in modem mode over the WFH period for some comms kit. Each time I call customer support, the 'solution' they recommend is to connect to xfinity wifi hotspots. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. My in-house network is absolutely fine, it is just the hub and its synchronization issues. 0; 13/04/2023 20:37:16:. I've had constant problems since I joined over a year ago. I'd like to offer some help! I've had a quick look and from what we can see, your hub has only had 3 disconnections over the past month. This has been happening many times a day. called VM and the automated sys. 7 33. These are happening EVERY DAY at SPECIFIC times around 4am 12pm and 8pm WITHOUT FAIL and occassionally there are more throughout the day 16/3/22 4/3/22 14/2/22 5/2/22 25/1/22 9/1/2. New customer Instant regret : Fully disconnected 18 days after install / Totally lost after 2 days ! ebodjarvo. 2 37 256 qam 2 3 154750000 5 38 256 qam 3 4 162750000 5. switched it off for 10 mins and then turned it back on etc etc. . Hi All, first post here, and its for syc timing errors. Constant WiFi dropouts. 0 with a new Hub 3. RCS Partial Service;CM-MAC=ac:f8:xx:xx:xx:xx;CMTS-MAC=f8:b7:xx:xx:xx:xx;CM-QOS=1. Those errors are when the internet disconnects for more than a few seconds however, still getting more disconnects that last 1-3 seconds that arnt show in the network log. There was a storm a couple of months ago which knocked out old cable boxes. If we've advised we're aware of them then we'll be doing all that we can to resolve the issue ASAP. It's *not* a WiFi issue but rather broadband service issues. Powered on / off Hub 3 numerous times. 7 34 256 qam 32 2 203000000 0 27 256 qam 9 3 211000000 -4. I have been having problems with my internet since April. Hi there! I'd be glad to ensure that this gets looked into further. Joined virgin 2 months ago and the experience has been awful. Hi all, I keep noticing dropped packets and high latency, most noticeable when using VoIP. NickRaske. Disconnect all the connections and reconnect to be sure. This has been an issue for 2 months. 00 84000700 RCS Partial Service;CM-MAC=;CMTS. On virgin connect app it states signal in kitchen is great but network log differs. No lights on the hub other than the usual white one. Joining in. They are used by your service provider to evaluate the operation of the. My router doesn't respond to pings on the WAN network, so external BQMs don't work, but here's an outgoing ping every 20s - which does miss some of the dropouts, but is still perhaps useful: 0 Kudos. The numbers vary between 0. 6MHz channel has noise that causes the modulation to fall from 64QAQM to 32QAM. At first we thought it was the hub, which we’ve had for a considerable time, and arranged for an engineer to install a new hub but it is still happening. I have had an unstable - 4886851 Open a web browser and go to 192. LAN login Success; 01/01/1970 00:01:35. I called Comcast and they sent a refresh signal but the issue remains. 38 UPLOAD Mbps 1.